App Support

Help for parents, guardians, and school staff using the Payments by iAntz app.

About the App

Payments by iAntz is a school payment app that lets parents and guardians pay for school meals, trips, clubs, and other school activities. School staff can manage payments, bookings, and reporting from the same platform.

The app is provided by IANTZ LIMITED, trading as Payments by iAntz.

Contact Support

Our UK-based support team is here to help with account access, payments, bookings, and technical issues.

Email: [email protected]

Phone: 01509 462745

Support hours: Monday to Friday, 9:00–17:00 (UK time, excluding UK public holidays)

Typical response time: We aim to respond to email enquiries within one business day.

Frequently Asked Questions

How do I log in?

Open the app and sign in with the email address your school has on file, or use passkeys, magic links, or social sign-in if you have set those up. You can also sign in at iantz.app.

I forgot my password

Use the "Forgot password" link on the login screen to reset your password via email. If you do not receive the email, check your spam folder or contact us at [email protected].

How do I make a payment?

After signing in, select the item you wish to pay for (such as a trip, club, or meal top-up) and follow the on-screen steps. We accept major debit and credit cards. Card details are processed securely by our PCI-DSS compliant payment provider and are not stored by iAntz.

I need a refund

Refund requests are handled by your school. Please contact your school office in the first instance. If you need further assistance, email us at [email protected] with your child's name, school, and payment details.

My child's details are incorrect

Student information is managed by your school. Please contact your school office to update details such as name, class, or dietary requirements. Changes will sync to the app automatically.

The app is not working

Try closing and reopening the app, checking your internet connection, and ensuring you have the latest version installed from the App Store. If the problem continues, contact us at [email protected] or 01509 462745 and include your device model and iOS version.

How do I download my data?

Open Profile, choose Edit profile, scroll to Account, and tap Download my data. You will receive a JSON export of the personal data we hold about your account. See our Privacy Policy for more detail.

How do I delete my account?

You can delete your account in the app:

Open Profile, then Edit profile, then Account
Tap Delete my account
Type DELETE to confirm
Sign in again to verify your identity (for example passkey, email and password, Sign in with Apple, or Google)

We anonymise your personal data and remove your ability to sign in. If you have payment history, transaction records may be kept for up to 7 years for legal compliance. Linked children's school wallets are not deleted. If you cannot access the app, email [email protected] from the address linked to your account. See our Privacy Policy for full details.